1. Introduction
Welcome to Impact Dance Limited
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at escapedance.co.uk, make a purchase, or contact us through our website.
We handle your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
The business responsible for your personal information is:
Business name: Impact Dance Limited
Business address: 76a, Thornbury Road, Isleworth, England, TW7 4LN
Email: Paige@impactdanceglobal.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
3. Personal information we collect
Depending on how you interact with our website, we may collect the following information:
Information you provide through our contact form
- Your name.
- Your email address.
- Your telephone number, if you choose to provide it.
- The contents of your message and any other information you include in your enquiry.
Information relating to purchases and payments
- Your name and contact details.
- Billing information.
- Details of the products or services you purchase.
- Payment amounts, transaction dates and payment status.
- Order and transaction references.
We do not intentionally collect or store your full payment card details. Payments are processed securely through Stripe.
Website usage information
We may collect technical information about your visit to our website, such as your IP address, browser type, device information and website usage data, where applicable.
4. How we use your personal information
We use your personal information for the following purposes:
- To respond to enquiries and messages submitted through our contact form.
- To process and manage payments for products or services you purchase.
- To provide products or services you have requested.
- To send you information relating to your purchase, including payment confirmations and important updates.
- To manage refunds, complaints and customer support.
- To maintain the security of our website and help prevent fraud.
- To comply with our legal and regulatory obligations.
We will only use your personal information for purposes that are lawful and appropriate.
5. Our lawful basis for processing your information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we rely on the following lawful bases:
Contract: Where we need to use your information to process your order, accept payment, provide a product or service, or take steps you request before entering into a contract.
Legitimate interests: Where we have a genuine and reasonable business need to use your information, such as responding to general enquiries, maintaining website security or managing our business, provided your rights and interests do not override those interests.
Legal obligation: Where we need to use or retain information to comply with applicable laws, including accounting and tax requirements.
Consent: Where we rely on your consent for a particular activity, such as certain marketing communications or non-essential cookies. You can withdraw your consent at any time.
6. Payments processed through Stripe and Onelink
We use Stripe to process payments made through our website. Stripe may offer its Onelink digital wallet service at checkout, allowing customers to securely save and reuse their payment information for faster purchases.
If you choose to use Onelink, Stripe may collect and store personal information such as your name, email address, billing details and payment method information in accordance with its own privacy policy.
We receive information from Stripe about your transactions, such as payment confirmation, transaction references and payment status. We do not intentionally store your full payment card details on our website.
For more information about how Stripe and Onelink handle your personal information, please visit Stripe’s Privacy Policy.
7. Contact form enquiries
When you submit a message through our contact form, we collect the information you provide so that we can respond to your enquiry.
We use this information to communicate with you, provide assistance and, where relevant, discuss or arrange our products and services.
Please do not include sensitive personal information, such as payment card details, passwords or medical information, in your contact form message unless we specifically request it and have an appropriate reason to collect it.
We retain contact form enquiries for as long as reasonably necessary to respond to your message, manage our relationship with you and meet any relevant legal obligations.
8. Who we share your information with
We may share your personal information with trusted third-party service providers where necessary to operate our business and website.
These may include:
- Stripe: To process payments and help prevent fraudulent transactions.
- Website hosting providers: To host and maintain our website.
- Email or contact form providers: To receive and manage enquiries submitted through our website.
- Professional advisers: Such as accountants or legal advisers, where necessary.
- Authorities or regulators: Where we are legally required to disclose information.
We only share personal information where necessary and take reasonable steps to ensure that appropriate safeguards are in place.
We do not sell your personal information to third parties.
9. How long we keep your information
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example:
- Contact form messages are generally retained for up to 12 months after the enquiry has been resolved, unless we need to keep them longer.
- Purchase and transaction records are retained for the period required by applicable accounting, tax and legal obligations.
- Information relating to complaints, disputes or legal claims may be retained for as long as necessary to resolve the matter.
When we no longer need your personal information, we will securely delete it or anonymise it where appropriate.
10. International transfers
Some of our service providers, including Stripe or our website hosting providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that your information receives an appropriate level of protection.
11. Website analytics
We use Google Analytics for WooCommerce and Jetpack Stats to understand how visitors use our website and to help us improve our website, products and services.
Google Analytics for WooCommerce
Google Analytics for WooCommerce helps us understand how visitors interact with our website and online store.
Depending on our tracking settings and your consent preferences, it may collect information such as:
- Pages and products you view.
- How you navigate our website.
- Products added to or removed from your shopping cart.
- Whether you begin or complete a purchase.
- Your device, browser and general website usage information.
This information helps us understand which products and pages are popular and how visitors use our online store.
Google Analytics is provided by Google. Information collected through this service may be processed by Google in accordance with its own privacy policy.
You can find more information here: https://policies.google.com/privacy
Jetpack Stats
We use Jetpack Stats, provided by Automattic, to measure visits to our website and understand how visitors find and use our content.
Jetpack Stats may collect information such as your IP address, browser and device information, the pages you visit, referring websites, the time of your visit and your approximate country.
This information helps us understand website traffic and improve the content and performance of our website.
For more information about how Jetpack handles visitor information, please visit: https://jetpack.com/support/jetpack-stats/
Cookies and analytics preferences
Google Analytics and other analytics technologies may use cookies or similar technologies to collect information about website usage.
Where required by law, we will ask for your consent before using non-essential analytics cookies or similar tracking technologies. You can manage your preferences through our cookie settings, where available.
You can also find information about managing cookies in your browser settings.
12. How we protect your information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Payment processing is handled through Stripe rather than by directly storing full payment card details on our website.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Your data protection rights
Under applicable UK data protection law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Ask us to delete your personal information in certain circumstances.
- Restriction: Ask us to restrict how we use your personal information in certain circumstances.
- Objection: Object to certain types of processing, including processing based on legitimate interests.
- Data portability: Request certain personal information in a portable format where the right applies.
- Withdraw consent: Withdraw your consent where we rely on it to process your information.
To exercise any of these rights, please contact us at paige@impactdanceglobal.com
We may need to verify your identity before responding to your request.
14. Complaints
If you have concerns about how we handle your personal information, please contact us so that we can try to resolve the issue.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Impact Dance Limited
Email: Paige@impactdanceglobal.com
Address: 76a, Thornbury Road, Isleworth, England, TW7 4LN